Complete Digital Healthcare Platform
Patients discover, book, and pay from their phone. Doctors manage schedules and write prescriptions from theirs. Coordinators handle walk-ins and queues. Everyone sees the same data. All connected to your HIS in real time.
Platform Modules
Everything a hospital needs to run digitally. Unified, not bolted together from five vendors.
Appointment Management
Doctor search by specialty, location, and availability. Real-time slot sync from HIS. In-person and video consultation booking. Rescheduling, cancellation, waitlist, walk-ins, and overbooking. Queue management with live OPD status.
HIS Integration
Bidirectional real-time sync with your hospital information system. Patient registration, appointments, clinical records, and billing — all flowing between the DFD platform and HIS. Master data sync for doctors, specialties, departments, and branches.
Payments & Billing
Cart-based ordering across services — consultations, lab tests, radiology, pharmacy. Multi-gateway payment processing. Automatic invoice generation. Split payments, refunds, and payment link generation. Complete reconciliation trail.
Lab Orders
Lab test booking from patient app or coordinator dashboard. At-home sample collection with serviceable area validation. Integration with LIMS for order processing and result delivery. Reports pushed to patient as notifications with PDF access.
Health Records
Unified patient health record across all facilities — prescriptions, lab results, radiology reports, discharge summaries, and bills. Records fetched from HIS on demand and cached for instant access. External record upload supported.
Pharmacy Orders
Prescription-linked pharmacy ordering. Medication catalog with facility-wise pricing. Order placement, delivery tracking, and refill reminders. Integrated with hospital pharmacy system for dispensing and inventory.
Radiology
Radiology scan booking with procedure-based slot management. Integration with RIS for order processing. Reports and images delivered digitally. Procedure masters with facility-wise availability and pricing.
Telemedicine
Video consultations with the same booking flow as in-person visits. Built-in video room — no external app required. Doctor writes prescription during the call. Recording available where permitted.
Notifications Engine
Push notifications, SMS, email, and WhatsApp. Appointment reminders, prescription alerts, lab result notifications, payment receipts, and follow-up suggestions. Template-driven, configurable per event type.
Patient Identity
OTP-verified registration with automatic identity resolution across facilities. Cross-facility UHID linking. Family profile management — book and pay for spouse, parents, or children from a single account.
Masters & Settings
Centralized configuration for doctors, specialties, departments, branches, service catalogs, pricing, slot rules, and operational settings. Changes propagate across all interfaces in real time.
Analytics & Reporting
Appointment volume, booking patterns, payment metrics, no-show rates, feedback scores, and service utilization. Real-time dashboards for hospital leadership. Exportable reports for operational review.
DFD Architecture
Five interfaces at the top, your hospital systems at the bottom. Integration layer connects them bidirectionally.
Five Interfaces. One Platform.
Each interface is built for its user. All connected to the same data. The patient app and the coordinator dashboard see the same appointment.
Patient App
iOS + AndroidConsumer-facing mobile app for doctor discovery, appointment booking, health records, prescriptions, lab results, telemedicine, and payments. White-labeled to the hospital brand.
Doctor App
iOS + AndroidClinical companion for appointment management, patient queue, electronic prescriptions, health record access, and video consultations. Designed for physician workflows.
Admin Panel
Web ApplicationConfiguration and operations hub for hospital administrators. Master data management, user roles, service catalog, pricing, slot rules, and platform settings.
CRM Dashboard
Web ApplicationTicketing, SLAs, patient support, and engagement workflows. Agents handle patient queries, manage appointments on behalf of patients, and coordinate follow-ups.
Coordinator Dashboard
Web ApplicationOperational workspace for care coordinators and front-desk staff. Appointment management, patient check-in, queue operations, and real-time facility status.
End-to-End Flow
Patient taps a button. Six steps later, the appointment is confirmed in your HIS.
Patient Initiates
Patient searches for a doctor, service, or lab test in the app. Request flows through the API gateway to the appropriate module.
Real-Time HIS Query
The integration layer queries the hospital system for live slot availability, patient identity, and clinical context. No stale data.
Booking & Payment
Appointment confirmed in HIS. Payment processed through order service. Invoice generated. Confirmation sent via push, SMS, and WhatsApp.
Encounter & Records
Doctor conducts consultation (in-person or video). Prescription written digitally. Lab orders placed. Records sync to central hub and appear in the patient app.
Coordinator & CRM
Coordinators manage walk-ins, check-ins, and queue operations. CRM agents handle patient queries and follow-ups. Every interaction logged against the patient record.
Continuous Sync
Background services maintain bidirectional sync. Master data, patient records, appointment status, and billing updated in near real-time across all interfaces.
Deep HIS Integration
Bidirectional, real-time. Not a screen scraper. Not a nightly data dump.
Patient Sync
Identity resolution
Registration, demographics, and identity resolution across facilities. New profiles created in HIS in real time. Cross-facility UHID linking.
Slot & Appointment Sync
Live scheduling
Doctor schedules, timetables, shift management, and booking confirmations queried live. Supports multiple schedule types per doctor per facility.
Clinical Records
On-demand fetch
Prescriptions, lab results, radiology reports, and discharge summaries fetched on demand. Cached for performance. Upload of external records.
Order & Billing
Revenue cycle
Service orders, payment confirmations, and invoices synchronized between DFD and hospital billing. Revenue cycle integration.
Master Data
Central hub sync
Doctors, specialties, departments, branches, procedures, and service catalogs synced from central hub. Incremental updates on schedule.
Lab & Pharmacy
End-to-end tracking
Lab orders pushed to LIMS. Results returned digitally. Pharmacy orders linked to prescriptions. Dispensing status tracked end to end.
Outcomes That Matter
What your COO and CFO actually care about.
Digital-First Patient Access
Patients discover, book, and pay from their phone. 24/7. The app becomes the primary entry point -- front-desk load drops, reach extends beyond office hours.
Network Unification
One app across all facilities. Patients see doctors, records, and services from every hospital in the network. No per-facility apps. No separate logins. Cross-referrals carry full context.
Reduced No-Shows
Reminders at 48h, 24h, and 2h. Rescheduling from the notification itself. Upfront digital payment increases commitment. No-show rates drop within the first month. That is real money saved.
Operational Efficiency
Registration, payments, scheduling -- all self-service. Coordinators manage exceptions, not the 80% of routine operations that should have been digital years ago.
Revenue per Visit
Cart-based ordering bundles consultations with labs, radiology, and pharmacy. Patients discover services they didn't know you offered. Average revenue per visit goes up.
Clinical Continuity
Records follow the patient, not the facility. Doctor at Hospital A sees prescriptions from Hospital B. Referrals carry full clinical history. No more faxing records.
One Platform, Every Facility
Multi-hospital networks get one digital layer across all locations. Patients don't care which hospital they are at.
Cross-Facility Booking
One app, any location
A patient in City A sees specialists at Hospital B and Hospital C. Books at any facility from the same app. No separate registration needed.
Unified Health Record
Single timeline
Prescriptions from Hospital A, lab results from Hospital B, radiology from Hospital C -- single timeline. The patient carries their full clinical history.
Central Data Hub
Unified view
Unified patient identity, doctor directory, and service catalog across all facilities. Each hospital keeps its own HIS. The hub unifies the view.
Frequently Asked Questions
How does DFD integrate with our existing HIS?
Bidirectional integration layer. Patient registrations, appointments, clinical records, billing -- all sync in real time. No rip-and-replace. DFD works alongside your existing systems. For non-standard HIS APIs, we build custom connectors.
Can we deploy across multiple hospitals with different HIS configurations?
Yes. Each facility can run a different HIS with different configs. The central data hub unifies patient records and master data. DFD abstracts away hospital-level differences. Your patients see one platform, not five.
How does patient identity work across facilities?
Patient registered at facility A books at facility B? Identity auto-resolves, demographics copy over, profiles link. One patient, one app, all facilities. No duplicate registrations. No re-entering your date of birth.
Is the patient app white-labeled?
Yes. Logo, colors, splash screen, and app store listing are customized to your hospital brand. Patients see your identity. The admin panel controls all branding and content.
How are payments handled across services?
DFD includes a full cart and order system. Patients add consultations, lab tests, radiology, and pharmacy to a single cart. Multi-gateway payment processing with automatic invoice generation, split payments, and refund handling.
What does the coordinator dashboard do?
Coordinators manage appointments, patient check-in, queue operations, walk-ins, and orders on behalf of patients. It is the operational workspace for front-desk and care coordination staff — a web-based command center for daily hospital operations.
How quickly can DFD go live?
Weeks, not months. For supported HIS systems, it is configuration-driven: facility setup, service catalog, branding, integration parameters -- all through the admin panel. No custom code per hospital.
Launch Your Digital Front Door
Five interfaces, real-time HIS integration, live in weeks. Your patients get a modern experience. Your staff gets time back.